The seller is Stein Retail AB, reg. no. 559523-1498, with the email help@nicoplace.com.

The website offers nicotine pouches (white snus) and is an e-commerce platform for Swedish consumers over the age of 18.

To make a purchase, you need to create an account or provide your personal details. You are responsible for ensuring that the information is accurate and up to date. We reserve the right to suspend accounts in cases of suspected misuse.

To purchase our products, you must be at least 18 years old. We use age verification systems in accordance with Swedish law. If there is any doubt, ID verification may be required.

Nicotine pouches contain nicotine and may not be sold to anyone under 18. Nicotine is a highly addictive substance and can be toxic. Nico Place does not in any way promote the use of nicotine pouches or other nicotine products.

Nicotine pouches must always be kept out of reach of children.

We recommend that the following groups do not use any products containing nicotine:

• Pregnant or breastfeeding women
• Individuals with cardiovascular diseases
• individuals prone to seizures

When you complete a purchase through the website, a binding agreement is formed. An order confirmation will be sent via email. We reserve the right to decline orders in cases such as suspected resale.

All prices are stated in EURO including VAT. Shipping costs may apply and are specified at checkout.

Payment is made via the available payment methods, such as card or Klarna.

Delivery time is normally 1–3 business days. We are responsible for the product until it has been delivered to you.

Any transport damage must be reported immediately.

As a consumer, you have a 14-day right of withdrawal, provided the product is unopened and in its original packaging.

To withdraw from a purchase, contact our customer service. Return shipping is paid by the customer.

You have the right to file a complaint about defects for up to 3 years under the Swedish Consumer Sales Act.

Contact customer service as soon as you notice a potential issue.

If the complaint is approved, you will receive a replacement product or a refund.

We handle your personal data in accordance with GDPR. Read our Privacy Policy for more information on how we collect and process your data.

We are not responsible for delays or damages caused by events beyond our control, such as natural disasters, strikes, war, or government decisions.

We reserve the right to modify these terms. Changes take effect upon publication on the website.

Disputes are primarily resolved through dialogue with the customer. If the dispute continues, it may be referred to the National Board for Consumer Disputes (ARN). Swedish law applies.

We offer international delivery of our products to several countries outside of Sweden. When placing an order to an address outside Sweden, it is the customer’s responsibility to be aware of and comply with the laws and regulations of the destination country.

By placing an international order, you agree to the following:

• You are at least 18 years old, or meet the legal age requirement for purchasing nicotine products in the country you are ordering to.

• You confirm that the product you are ordering is legal to import and possess at the delivery address according to local laws and regulations.

• You are responsible for any customs duties, import fees, taxes, or restrictions that may apply upon entry into your country.

• We take no responsibility for delays, seizures, customs holds, or legal consequences resulting from local restrictions.

• We reserve the right to cancel orders that are suspected of violating import laws in the destination country.

We strongly recommend checking the legality of nicotine pouches and other products in your country before completing your order.