Questions and Answers
Frequently Asked Questions
How do I track my delivery?
You can track your order by clicking the tracking link in the shipping confirmation we sent to your email.
The carriers also send a tracking link via email, SMS, or their app, so you can follow your package once they’ve received it from us.
I ordered the wrong item – what should I do?
If you’ve ordered the wrong item, please contact our customer service.
Note that we can only stop or change the order if it hasn’t yet moved into the packing process.
I received a damaged item – what should I do?
If you’ve received a damaged item, please keep it and contact our customer service via our contact form.
To process your complaint, we’ll need photo evidence, your order number, and a description of the issue.
Where can I find my order confirmation?
You can find your order confirmation in the inbox of the email address you provided when placing your order.
You can also view your order history by logging into your account on NICO PLACE.
Delivery
How do I track my delivery?
You can track your order by clicking the tracking link in the shipping confirmation we sent to your email.
The carriers also send a tracking link via email, SMS, or their app, so you can follow your package once they’ve received it from us.
What delivery options are available?
At NICO PLACE, you can choose between delivery options such as DHL and UPS.
Complaints
Complaint Policy
See our full terms and conditions for details about our complaint policy.
Return & Right of Withdrawal Policy
See our full terms and conditions for details about our return policy.
Complaint about a Defective Product
If you have received a damaged item, please keep it and contact our customer service via our contact form.
To process your complaint, we will need photo evidence, your order number, and a description of the issue.
Damaged Item During Transport
If your package has been damaged during transport, please contact us and we’ll assist you.
Don’t forget to take photos of the package and keep the damaged products until the complaint is resolved.
Payments
Payment Options
At NICO PLACE, you can choose from the following payment options: Klarna, card payment, Apple Pay and Google Pay.
Prices
Prices at NICO PLACE are variable. This means we do our best to set competitive prices that match the market. When we change the cost of a product, it’s usually to benefit you as a consumer, but sometimes prices may also increase.
Prices can therefore vary from order to order, and your products may not cost the same as the last time you ordered.